Customer Service

For customer service, please email us at info@meyamo.com.

Privacy

Meyamo respects your right to privacy.

All personal information collected at the time of purchase is solely used by Meyamo for order fulfillment, order records and statistics and will not be shared with outside parties.

All personal information collected for the Meyamo mailing list is solely used by Meyamo for announcing news, product promotions and DIY projects. Meyamo does not sell or distribute customers contact information unless required by law. If you would like to be removed from our mailing list please contact: info@meyamo.com.

Shipping

All orders will ship within 2 to 3 business days. You may refer to the link provided in your e-mail confirmation to view the status of your order and to view tracking information. Delays in processing will be communicated within 24 hours.

Returns and exchanges

All returns, including defective merchandise, must be returned to Meyamo within 15 business days from receipt of item. If the merchandise was defective due to a Meyamo error (as opposed to shipping damage), purchase and freight costs will be reimbursed, otherwise all freight costs related to receiving and returning the item are the responsibility of the customer. In order to receive credit for the full amount of the purchase, the item must be received by Meyamo in its original packaging and in pristine, resalable condition.

Before shipping your returned item, please email info@meyamo.com and you will be issued a Return Authorization number. Upon receipt of your package, Meyamo will ship your exchanged items.

Security

For your security we use industry-standard SSL encryption when transferring and receiving customer data exchanged through our site server. All other data transfer is conducted through a secure phone line.